Global After-Sales Service & Spare Parts Support
Engineered to eliminate costly production downtime, OYANG provides comprehensive after-sales engineering across 80+ countries. Supported by our automated 3D warehouse stocked with over 10,000+ SKU parts machined on Japanese MAZAK & OKUMA lines (≤ 0.015mm tolerance), we guarantee 24/7 remote IoT diagnostics, 48-hour emergency spare parts dispatch, and regional on-site technicians from our direct branch in Delhi, India, and overseas hubs.
Comprehensive Engineering Support
Across Machine Lifecycle
OYANG service extends far beyond routine maintenance. We guarantee turnkey installation, SAT site verification, operator training certification, express spare parts replenishment, and ongoing OEE optimization.
24/7 Remote Diagnostics
Direct industrial VPN/IoT router access for real-time PLC logic debugging, servo curve analysis, and fault tracing.
Overseas Field Service
Certified field engineers deployed on-site for laser mechanical alignment, electrical commissioning, and SOP training.
Automated Parts Supply
Automated high-density 3D storage with barcoded tracking ensures rapid dispatch of original OEM wear components.
Localized Regional Hubs
Direct branches like OYANG India and localized service partners ensure native language communication in your time zone.
Intelligent 3D Warehouse
For Rapid Parts Replenishment
Every critical mechanical wear component, servo motor, ultrasonic generator, and pneumatic cylinder is inventoried for instant global courier dispatch.
Automated 3D Warehouse
High-Bay Storage
Robotic PickingDigital Storage Center
Guarantees Instant Dispatch
OYANG invested $1.5 million USD in building a centralized Intelligent 3D Warehouse at our 130,000㎡ manufacturing headquarters. Operating on advanced WMS software and automated stacker cranes, the facility quadruples space utilization while slashing part picking time to under 90 seconds.
All spare components are manufactured in-house on Japanese MAZAK and OKUMA CNC centers to tight tolerances (≤ 0.015mm), ensuring that replacement shafts, bearings, cutting blades, and ultrasonic horns install with 100% plug-and-play precision.
- Automated stacker crane retrieval ensures zero picking error on sensitive electrical boards and mechanical gears.
- Comprehensive inventory for paper bag, nonwoven bag, pouch converting, and rotogravure/flexo printing lines.
- Original OEM parts manufactured to ≤ 0.015mm tolerances prevent vibration and premature wear on customer lines.
- Global express courier agreements (DHL, FedEx, air freight) ensure emergency dispatch within 24 to 48 hours.
OYANG India — Localized Service,
Zero Time-Zone Delay
Headquartered in Delhi, OYANG India delivers rapid on-site troubleshooting, local spare parts stock, and native technical consultation for South Asian packaging converters.
Closer To Your Factory.
Direct Factory Engineers.
By maintaining a permanent subsidiary in India, OYANG eliminates visa wait times and international travel delays. Our certified local Indian technicians provide fast emergency site visits and full Hindi/English bilingual communication.
- On-site emergency intervention within 24–48 hours across major Indian industrial clusters.
- Dedicated local spare parts buffer warehouse holding high-frequency wear items and heating elements.
- Comprehensive installation, test running, and local factory workforce operator training.
- Direct liaison with OYANG headquarters R&D for specialized tooling and bag mold customization.
1-Year Comprehensive Factory Warranty
From Final SAT Acceptance
Every machine delivered by OYANG is backed by an engineering-first warranty framework designed to protect your capital investment and guarantee design OEE.
Full Line
Warranty
Warranty coverage begins the moment your factory signs the Site Acceptance Test (SAT) signoff protocol. Clear, legally binding terms ensure zero operational friction.
- Coverage Starting Point: Full 12-month comprehensive warranty commences immediately upon completion and dual-signature of the on-site installation and SAT protocol.
- Free Replacement of Defective Parts: Any electrical or mechanical components failing due to manufacturing or material defects are replaced completely free of charge.
- Standardized Wear Parts BOM: Every shipped line includes a pre-packaged critical wear parts starter kit and an illustrated 3D spare parts catalog for unambiguous identification.
- Express Air Courier Dispatch: Following remote video verification and IoT code confirmation by our senior team, replacement modules are dispatched via express priority air.
Precision Assembly, Dynamic Bench Testing & FAT
Before dispatch, each machine undergoes 72 hours of uninterrupted dynamic load testing to verify servo synchronization and ultrasonic seal integrity.
Global Field Engineering &
Operator SOP Certification
We deploy senior mechanical and electrical engineers directly to your plant. Our team handles everything from physical leveling and wiring to multi-color printing registration calibration and thorough operator maintenance certification.
Proactive Maintenance Architecture
For Uninterrupted Manufacturing
Moving beyond reactive crisis repair: OYANG employs real-time IoT diagnostic bridges, periodic health check protocols, and factory operator upskilling to maintain maximum line OEE.
Zero-Delay SLA Standard
In manufacturing, an idle line costs thousands of dollars per hour. Our global service operations center is manned around the clock by bilingual technical supervisors ready to access machine telemetry, analyze error logs, and guide maintenance crews immediately.
Export-Grade Heavy Machinery Packaging
& Damage-Free Transit
From multi-layer anti-corrosion barrier wrapping to custom fumigated solid timber crating, every OYANG machine is engineered to survive trans-oceanic shipping in pristine mechanical condition.
VCI Barrier Film Wrapping
Surfaces are coated in food-grade anti-rust oil and wrapped in airtight Vapor Corrosion Inhibitor (VCI) films to prevent sea-salt oxidation during maritime transit.
Solid Fumigated Wooden Crates
Custom timber enclosures built to ISPM-15 export standards provide structural defense against container impact, stacking pressure, and rough ocean swells.
Shock-Absorbing Base Skids
Machine bedplates are through-bolted to heavy structural hardwood skids with high-density polyurethane dampening pads to isolate transport vibration.
Steel Turnbuckle Lashing
Inside 40HQ or Open Top containers, equipment is anchored directly to container D-rings with tensioned steel cables and timber wedge blocks to prevent shifting.
Desiccant & Tilt Monitoring
Industrial-grade silica gel bags and tamper-evident TiltWatch/DropWatch shock indicators verify zero handling negligence throughout the voyage.
Real-Time Vessel Tracking
Our dedicated shipping desk provides end-to-end container vessel tracking, advance customs documentation, and coordinated port unloading guidance.
Direct Contact for Your
Regional OYANG Service Desk
Connect directly with our dedicated regional service teams for local language communication, time-zone aligned troubleshooting, and field engineer dispatch.
Frequently Asked Questions
About Machine Service & Parts
Clear technical policies on warranty scope, emergency part lead times, IoT remote login procedures, and on-site engineering dispatch.
What is covered under the OYANG 1-year machine warranty?
How quickly can OYANG ship emergency spare parts overseas?
How does OYANG 24/7 remote IoT troubleshooting work in practice?
Can OYANG deploy on-site field engineers to our factory internationally?
Are replacement parts manufactured to original machine specifications?
Need Technical Support Or Spare Parts Today?
Provide your machine serial number, bag type, or electrical error code. Our technical service director will respond within 30 minutes with diagnostic guidance or parts dispatch schedules.
Request Technical & Spare Parts Service
Submit your machine serial number or parts inquiry — our service team responds within 30 minutes.