When you interact with our website or services, you may voluntarily provide us with the following information:
Full name, company name, and job title
Email address, phone number, and fax number
Shipping and billing addresses
Payment and transaction details
Product inquiry and order information
Any other information you submit through our contact forms or communication channels
Information Collected Automatically
When you visit our website, we may automatically collect certain technical information:
IP address and browser type/version
Device information and operating system
Pages visited, time spent, and referral URLs
Geographic location (country/region level)
Language preferences
02How We Use Your Information
We use the collected information for the following purposes:
Order Processing: To process and fulfill your orders, manage payments, and arrange shipping and logistics
Customer Communication: To respond to your inquiries, provide quotations, and send order updates
Service Improvement: To analyze website usage and improve our products, services, and user experience
Marketing: To send promotional materials, newsletters, and product updates (with your consent)
Legal Compliance: To comply with applicable laws, regulations, and legal processes
Fraud Prevention: To detect and prevent fraudulent transactions and protect our business interests
We will never sell your personal information to third parties for their own marketing purposes.
03Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience:
Essential Cookies: Required for basic website functionality such as page navigation and secure access
Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics)
Marketing Cookies: Used to deliver relevant advertisements and track campaign performance (e.g., Google Ads, Facebook Pixel)
Preference Cookies: Remember your settings and preferences for a better experience
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect website functionality.
04Information Sharing & Disclosure
We may share your information with the following categories of third parties:
Logistics Partners: Shipping companies and freight forwarders to deliver your orders
Payment Processors: Secure payment service providers to process transactions
Service Providers: IT support, cloud hosting, email services, and analytics platforms
Legal Authorities: When required by law, regulation, or legal proceedings
Business Partners: Trusted partners who assist in operating our business (under strict confidentiality agreements)
All third-party service providers are contractually obligated to protect your data and use it only for the specified purposes.
05Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
SSL/TLS encryption for all data transmissions
Secure server infrastructure with firewall protection
Regular security assessments and vulnerability testing
Access controls and employee training on data protection
Encrypted storage of sensitive information
While we strive to protect your personal data, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections.
06International Data Transfers
As an international trade company, your data may be transferred to and processed in countries outside your country of residence, including China and other regions where our partners and servers are located.
We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards, including:
Standard contractual clauses approved by relevant authorities
Data processing agreements with international partners
Compliance with GDPR requirements for EU/EEA data subjects
07Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Specifically:
Transaction Records: Retained for a minimum of 5 years for tax and legal compliance
Communication Records: Retained for 3 years after last interaction
Marketing Data: Retained until you unsubscribe or withdraw consent
Website Analytics: Aggregated data retained for up to 26 months
08Your Rights & Choices
Depending on your location, you may have the following rights regarding your personal data:
Access: Request a copy of the personal data we hold about you
Rectification: Request correction of inaccurate or incomplete data
Erasure: Request deletion of your personal data ("right to be forgotten")
Restriction: Request limitation of processing of your data
Portability: Request transfer of your data in a structured, machine-readable format
Objection: Object to processing of your data for direct marketing purposes
Withdraw Consent: Withdraw previously given consent at any time
To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.
09Children's Privacy
Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us immediately and we will take steps to delete such information.
10Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:
Update the "Last Updated" date at the top of this page
Post a prominent notice on our website
Send an email notification to registered users when appropriate
We encourage you to review this page periodically to stay informed about how we protect your information.
11Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please don't hesitate to reach out: